| To contact Thaitravelers (Ultima Travel), please
email ultima@loxinfo.co.th Please mention Ultima Travel in the subject
line or we (our system) may process Your email as spam and delete
it. We always reply to email within 24 hours.
IF YOU DO NOT RECIEVE ANY REPLY
WITHIN 24HRS, that means either:
We did not recognize your email
as a customer. Please put TOUR INQUIRY - SECOND SENDING in the
subject line. The foramt of Your email was recognized by our system
as spamming. Please change the format of Your email from html
into txt format only without any advertisements or emoticons.
We sent a reply but you did not receive it because: You gave me
the wrong return email address Your spam blocker blocked our email
Your inbox is full. Your email is not receiving emails for another
reason. In 100% of cases when customers do not recieve return
emails from us, the reason is one of the above presented.
Please verify you or Your friend
can send an email to Your to the email address You provided to
me. If in doubt, have a friend whose email is known to work, email
us. If you think us Ultima Travel email is not working, please
also try
ultima @ loxinfo.co.th
There is no point in sending
me emails saying “please reply to my email” or “if I don’t get
an email from you soon I’m going to ...” if your email does not
work. Also, there is no point in waiting a week then sending another
email from the same broken email address. It is very frustrating
for me and you. IF YOU DO NOT GET AN EMAIL FROM US IN 24 HRS,
PLEASE RECHECK OUR EMAIL PROBLEMS FIRST, WE CANNOT CONTACT YOU
IF YOUR EMAIL DOES NOT WORK!
If there is a problem with email
and You need to call me, you can phone me in Thailand at 66-22546078
. >From the US , dial 01166-2546078 in the late evening (after
9pm) and from Europe 0066-2546078 in the morning. Or you can email
us from Your phone number and we will attempt to call you.
We use the most reliable web
hosting and email service in America (www.hostgator.com) so you
can be sure the problem is not on our side.
Recently we have had a lot of
trouble contacting hotmail (mail.ru, gazeta.pl; yahoo.com; hotmail)
users, I assume because the servers are blocking mail from our
( Thailand side) server or our IP provider. If you use hotmail
and do not receive a timely reply, please try another free email
provider such as google (gmail.com).
Customer service is our number
one priority so please contact us if you have a problem. I want
every one of our customers to be happy with Ultima Travel.
Thanks,
Ultima Travel Customer Service
Team
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